Your best concierge never sleeps
We build AI agents purpose-built for hospitality — trained on your brand, your menus, your rooms, and your standards. They handle guest inquiries, drive reservations, and support your staff so your team can focus on what matters: the guest experience.
Replace with AI agent demo video
From setup to live in weeks, not months
We train your AI agent on your actual content — menus, FAQs, policies, room details — then deploy it on your website with a look and feel that matches your brand perfectly.
Train
We ingest your content — menus, room types, FAQs, policies, brand guidelines — and train the agent to respond in your voice.
Deploy
The agent goes live on your website with a custom UI that matches your brand. Desktop, mobile, and full-screen modes available.
Optimize
We monitor conversations, identify gaps in knowledge, and continuously improve responses based on real guest interactions.
Built for hospitality, not generic chatbots
Guest-Facing AI Chatbot
Trained on your property — menus, room types, policies, local recommendations. Handles reservations, dietary questions, and private event inquiries in natural conversation.
Contextual Intelligence
Your AI agent understands context — a returning guest asking about "the same room" gets a different answer than a first-time visitor. It learns your brand voice and adapts.
24/7 Availability
Guests browse at midnight. OTA shoppers compare at 6am. Your AI agent converts around the clock without adding headcount or burning out your front desk team.
Staff-Side AI Tools
Internal agents that draft email responses, summarize guest feedback, generate social captions, and write menu descriptions — saving your team hours every week.
Analytics & Insights
Every conversation is logged and analyzed. See what guests ask most, where they drop off, and which questions lead to bookings — then optimize accordingly.
Brand-Safe & Controllable
Guard rails ensure your AI never goes off-script. Set boundaries on pricing, policies, and tone. You control what it says and how it says it — always on-brand.
Frequently asked questions
What can an AI chatbot do for my hotel?
A hotel AI chatbot can answer guest questions about rooms, amenities, dining, and local attractions 24/7. It can handle reservation inquiries, upsell spa packages and room upgrades, and reduce the volume of repetitive calls and emails your front desk team handles daily.
How is this different from a basic website chatbot?
Unlike scripted chatbots that follow rigid decision trees, our AI agents are trained on your specific property data and can hold natural conversations. They understand context, remember what was said earlier in the conversation, and provide genuinely helpful answers rather than redirecting to a FAQ page.
Will the AI go off-brand or give wrong information?
No. We implement strict guard rails that limit responses to your approved information. The AI only references your property data, policies, and brand voice. It is designed to escalate to a human when it encounters questions outside its knowledge base rather than guessing.
How long does it take to set up an AI concierge?
A typical AI concierge setup takes 2 to 4 weeks. This includes gathering your property information, training the model on your specific data, configuring the brand voice and guard rails, and testing across common guest scenarios before going live.
Can the chatbot handle reservations and bookings?
Yes. The AI can guide guests through the booking process, check availability, suggest room types based on their needs, and hand off to your booking engine to complete the reservation. It can also handle restaurant reservations, spa appointments, and event inquiries.
What languages does the AI support?
Our AI agents support over 30 languages and can detect a guest's language automatically. This is especially valuable for international luxury properties where guests expect service in their native language without needing to request it.
Further reading
- AI Chatbots for Hotels: How to Drive Direct Bookings While You Sleep
Hotel AI chatbots are converting website visitors into direct bookings at 3x the rate of traditional contact forms. Here's how they work, what they cost, and why luxury hotels are adopting them in 2026.
- The AI Concierge Is Here: What Hospitality AI Actually Does in 2026
Beyond the hype, here is what an AI concierge genuinely does for a hotel or restaurant in 2026 — the guest-facing work, the staff-side tools, the guardrails, and why it drives direct bookings and margin.
The best concierge never sleeps, speaks every language, and remembers every guest. We build AI that handles the repetitive 80% flawlessly, so your people can deliver the unforgettable 20%.
Ready to give your guests an AI concierge they'll actually want to talk to?
We build AI agents that feel like a natural extension of your team — not a frustrating chatbot. Let's talk about what yours could do.
Get in Touch