Privacy Policy

1. Introduction

Orphmedia, LLC ("Orphmedia," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at orphmedia.com (the "Site") or engage with our services.

2. Information We Collect

Information You Provide

• Contact information: Name, email address, phone number, and company name when you submit our contact form or request a consultation.
• Communication data: Messages you send through our contact form, chatbot, or email correspondence.
• Business information: Project details, budgets, and requirements you share with us.

Information Collected Automatically

• Usage data: Pages visited, time spent on pages, referring URLs, and navigation paths.
• Device data: Browser type, operating system, screen resolution, and device category.
• Analytics data: Session identifiers, pageview counts, and aggregate engagement metrics collected through our analytics system.
• Chat data: Conversations with our AI chatbot, including questions asked and responses provided, for quality improvement purposes.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide our services
• Improve our website, content, and user experience
• Analyze site usage and performance through aggregate analytics
• Send project updates and communications you have requested
• Improve the accuracy and helpfulness of our AI chatbot
• Comply with legal obligations

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

5. Third-Party Services

We may share information with the following categories of third-party services:

• Analytics providers: Google Analytics for aggregate site traffic analysis.
• AI services: Anthropic (Claude API) for powering our chatbot. Chat messages are processed through their API but not used to train their models.
• Content management: Sanity.io for content delivery and analytics storage.
• Hosting: Vercel for website hosting and delivery.
• Voice services: ElevenLabs for text-to-speech functionality on blog articles.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Analytics data is stored in aggregate form. Chat conversation logs are retained for quality improvement and may be reviewed to improve our knowledge base.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to or restrict processing of your information
• Data portability
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at hello@orphmedia.com.

9. California Privacy Rights (CCPA)

If you are a California resident, you have the right to request disclosure of the categories and specific pieces of personal information we have collected, the categories of sources, the business purpose for collecting it, and the categories of third parties with whom we share it. We do not sell personal information.

10. International Transfers

Your information may be transferred to and processed in countries other than your own, including the United States and the United Kingdom where our offices are located. We ensure appropriate safeguards are in place for such transfers.

11. Children's Privacy

Our Site is not directed to children under 16. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 16, we will take steps to delete that information.

12. SMS/Text Messaging Terms & Conditions

The following terms apply to the Orph Media Notifications text messaging program operated by Orphmedia, LLC.

To opt in, text START to (646) 956-1607 or sign up on our SMS Consent page. By opting in, you agree to the following:

• You consent to receive text messages from Orphmedia, LLC related to our services, updates, and communications.
• Message and data rates may apply. Please contact your wireless carrier for details about your messaging plan.
• Message frequency varies. The number of messages you receive will depend on your interactions and preferences.
• You can opt out at any time by replying STOP to any message. After opting out, you will receive a one-time confirmation message and will no longer receive texts from this program.
• For assistance, reply HELP to any message or contact us at hello@orphmedia.com or (646) 956-1607.
• Carriers are not liable for delayed or undelivered messages.
• Text messaging opt-in data and consent will not be shared with any third parties for marketing or promotional purposes.

Supported carriers include but are not limited to AT&T, T-Mobile, Verizon, Sprint, and other major US carriers. Service may not be available on all carriers.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

14. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Orphmedia, LLC
150 West 28th Street, Suite 1703
New York, NY 10001
hello@orphmedia.com