Everything you need to know about working with us
Answers to the questions we hear most from hotels, restaurants, and hospitality groups — about our services, process, pricing, and the technology behind our work. Don't see your question? Get in touch.
About Orphmedia
What is Orphmedia?
Orphmedia is a Webby-winning creative and digital agency specializing in hospitality. We design and build websites, brand identities, AI concierge tools, and marketing programs for hotels, restaurants, and hospitality groups. With offices in New York, Los Angeles, and London, we pair award-winning design with an in-house AI studio.
What kind of clients do you work with?
We focus on hospitality — luxury and boutique hotels, fine dining and multi-venue restaurant groups, resorts, private members’ clubs, and the brands that serve them. Our work spans independent properties to international hospitality companies, but the common thread is a commitment to craft and guest experience.
Where are you located?
Orphmedia has offices in New York, Los Angeles, and London. Our New York studio is our home base, Los Angeles serves the West Coast hospitality and restaurant scene, and London is our hub for European and international clients. We work with clients remotely worldwide.
What makes Orphmedia different from other agencies?
We combine award-winning creative work with a genuine engineering and AI capability under one roof. We are the only Webby-winning hospitality agency with an in-house AI studio, which means the team that designs your brand also builds your booking flows, your AI concierge, and your marketing automation — no hand-offs, no disconnect between design and technology.
Services & Capabilities
What services do you offer?
We offer hotel and restaurant web design, brand identity and design, AI agents and chatbots, SEO, digital marketing, social media, and mobile app development. Most engagements combine several of these — for example, a new website paired with a brand refresh, SEO, and an AI concierge.
Do you only build websites, or full brands?
Both. Some clients come to us for a single website, others for a complete brand system — naming, visual identity, tone of voice, photography direction, and the digital platforms that bring it to life. We can lead an entire rebrand or slot into an existing brand and elevate its digital presence.
Can you help hotels reduce dependence on OTAs?
Yes. Driving direct bookings is core to what we do. We optimize the direct booking journey, implement rate-parity messaging, add hotel schema markup, integrate booking engines and Google Hotel Ads, and run SEO and marketing that capture demand before it reaches the OTAs.
Do you offer ongoing support after launch?
Yes. Beyond launch we offer retainers for maintenance, hosting, performance monitoring, content updates, SEO, marketing campaigns, and AI agent tuning. Many clients stay with us long-term as their digital partner rather than treating the website as a one-off project.
AI & Technology
What are AI agents and how do hotels and restaurants use them?
Our AI agents are chatbots and assistants trained on your specific property — menus, room types, amenities, policies, and local recommendations. They answer guest questions 24/7, handle reservation and event inquiries, and drive bookings, while staff-side tools help your team draft responses, summarize feedback, and generate content.
Will an AI agent say the wrong thing about my brand?
We build in guard rails so the AI only references your approved information and stays on-brand. It is designed to escalate to a human when a question falls outside its knowledge rather than guessing, and you control what it can discuss around pricing, policies, and tone.
Are your websites fast and accessible?
Yes. We build on modern frameworks with performance, Core Web Vitals, and accessibility as first-class concerns. Fast, accessible sites rank better, convert better, and serve every guest — and we routinely audit our work against Lighthouse and WCAG standards.
Process, Timeline & Pricing
How does a project with Orphmedia work?
We typically start with discovery — understanding your property, guests, and goals — then move through strategy, design, build, and launch, with clear milestones and reviews along the way. You work directly with the people doing the work, and we keep the process collaborative and transparent.
How long does a project take?
It depends on scope. A focused website can take a few weeks, while a full brand and multi-property platform can run several months. We’ll give you a realistic timeline up front during scoping, and we’re candid about what can move quickly versus what needs more time.
How much does a project cost?
Every engagement is scoped to its goals, so pricing varies with complexity — a single-venue restaurant site is very different from an international hotel group platform with AI and marketing. The best next step is a conversation so we can understand your needs and provide a tailored proposal.
How do we get started?
Reach out through our contact page with a bit about your property and what you’re looking to achieve. We’ll set up an intro call, learn about your goals, and follow up with recommendations and a proposal tailored to your project.
Still have questions?
Tell us about your property and what you're looking to achieve. We'll follow up with recommendations tailored to your goals.
Get in Touch